Refund Policy
Effective Date: 1/28/2025
Thank you for shopping with A Health Initiative! We want you to be completely satisfied with your purchase, but if for any reason you’re not, we’re here to help. Please read our Refund Policy carefully to understand your rights and responsibilities.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Unused and Unworn: The product must be unused and unworn, with all original tags attached.
- Original Condition: The item must be in its original condition, free from any signs of wear, damage, or alterations.
- Within 30 Days: Refund requests must be made within 30 days of the purchase date.
2. How to Request a Refund
To be eligible for a refund, the following conditions must be met:
- Contact Us: Email us at support@ahealthinitiative.com or use the Contact Us page on our website to submit a refund request. Be sure to include your order number, a description of the issue, and any relevant photos (if applicable).
- Provide Proof of Purchase: Please include your order confirmation or receipt to help us process your request quickly.
- Return the Item: If your refund is approved, you will be asked to return the product to us. Please use a trackable shipping method for returns, as we are not responsible for lost or damaged items during return shipping.
Once we receive the returned item, we will inspect it to ensure it meets the criteria outlined in our Refund Eligibility section.
3. Non-Refundable Items
Certain items are not eligible for a refund:
- Products that have been worn, washed, or used.
- Items purchased more than 30 days ago.
- Sale or clearance items that are marked as non-returnable.
- Gift cards or digital products.
4. Refund Process
Approval: Once your refund request is approved, we will process your refund within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.).
Refund Amount: You will receive a refund for the purchase price of the item(s) returned. Shipping fees are non-refundable unless the item is defective or the return is a result of an error on our part.
5. Exchanges
If you would prefer an exchange rather than a refund, we are happy to assist. Please follow the same process as outlined in the Refund Process section. If the item is in stock, we will replace it with the new size or color as per your preference. If the item is out of stock, we will offer you a refund.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@ahealthinitiative.com. Include your order number, a description of the issue, and photos of the damaged or defective item. We will provide you with a prepaid return label and process a refund or replacement.
7. Shipping Fees
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is defective.
Original Shipping: Shipping fees for the original order are non-refundable unless the item was defective or we made an error in processing the order.
8. Shipping Fees
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of your information in accordance with the Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
A Health Initiative
Email: support@ahealthinitiative.com or q@ahealthinitiative.com