Refund Policy
Effective Date: 1/28/2025
At A Health Initiative, we strive to get your order to you as quickly as possible. Please review our Shipping Policy to understand the shipping process and available options.
1. Shipping Locations
We currently offer domestic shipping within the United States and international shipping to select countries. Shipping rates and delivery times vary based on your location and the shipping method selected during checkout.
2. Shipping Methods and Costs
We offer the following shipping options:
- Domestic Shipping (within the U.S.):
- Standard Shipping:
- Cost: Free on all domestic orders.
- Delivery Time: 5-7 business days, depending on your location.
- Expedited Shipping:
- Cost: Calculated at checkout based on the shipping address and order size.
- Delivery Time: 2-3 business days
- Standard Shipping:
- International Shipping (Outside the U.S.):
- International Standard Shipping:
- Cost: Calculated at checkout based on your shipping address.
- Delivery Time: 7-21 business days, depending on the destination country and customs processing.
- International Expedited Shipping:
- Cost: Calculated at checkout based on your shipping address.
- Delivery Time: 3-7 business days.
- International Standard Shipping:
Please note that customs fees, taxes, and import duties are the responsibility of the customer and may be charged by your country’s customs office.
3. Processing Time
All orders are processed within 2-3 business days of receiving your order. Processing includes verifying payment, packing the items, and preparing for shipment.
Orders placed on weekends or holidays will be processed on the next business day.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order through the respective shipping carrier’s website (e.g., USPS, FedEx, UPS, DHL, etc.).
5. Shipping Delays
While we aim to deliver your orders within the estimated timeframes, please note that shipping times may vary based on several factors, including:
- Carrier delays.
- Weather conditions.
- Public holidays.
- Customs delays (for international orders).
If your order has not arrived within the expected time frame, please contact our customer support team at support@ahealthinitiative.com for assistance.
6. Lost or Stolen Packages
We are not responsible for any lost or stolen packages once they have been marked as delivered by the carrier. However, if you believe your package is lost or stolen, please contact the carrier directly using the provided tracking information.
If you are unable to resolve the issue with the carrier, please reach out to us at support@ahealthinitiative.com, and we will do our best to assist you.
7. P.O. Boxes and APO/FPO Addresses
We are able to ship to P.O. Boxes and APO/FPO addresses. Please ensure that the shipping address is correct at checkout, as we are not responsible for issues related to incorrect or incomplete address information.
8. Shipping Packaging
To ensure the safety of your order, we take great care in packaging and shipping our products. We use eco-friendly materials where possible, keeping sustainability in mind.
9. Customer Responsibilities
Address Accuracy: Please ensure that all shipping information provided is correct and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
Customs Duties: International customers are responsible for any applicable customs duties, taxes, or import fees required by their country’s regulations.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time, and any changes will be posted on this page with an updated Effective Date. Please review this policy regularly for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
A Health Initiative
Email: support@ahealthinitiative.com or q@ahealthinitiative.com